Refund and Returns Policy

At GenzeeMall, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help.

1. Return Period

• You can request a return within 7 days of receiving your order.
• Products must be unused, undamaged, and in their original packaging with all accessories.

2. Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned unless defective:

• Earbuds, headphones, and other in-ear devices.
• Screen protectors, opened cables, and chargers.

3. Eligible Return Reasons

We accept returns if:

• The item is defective or damaged upon arrival.
• You received the wrong item.
• The product does not match the description provided on our website.

4. Return Process

1. Email our support team at Genzeemallofficial@gmail.com with:
   • Order number
   • Reason for return
   • Photos/videos of the product (if defective/damaged)
2. Wait for our team’s confirmation and return instructions.
3. Ship the product back using a trackable courier service.

5. Refunds

• Once we receive and inspect the item, we’ll issue a refund to your original payment method within 5–7 business days.
• Shipping costs are non-refundable unless the return is due to our error.

6. Exchanges

• We offer product exchanges for the same model or another item of equal value (subject to stock availability).