Shipping Policy

Shipping Policy

At GenzeeMall, we aim to deliver your orders quickly and safely across Pakistan. All orders are processed within 1–2 business days after payment confirmation, except for orders placed on Sundays or public holidays, which will be processed on the next working day. We deliver nationwide using trusted courier partners, and delivery times typically range from 2–5 business days depending on your location. For remote or hard-to-reach areas, delivery may take slightly longer.

Shipping charges are calculated at checkout and may vary based on product size, weight, and delivery location. Occasionally, we may offer free shipping promotions, which will be clearly mentioned on our website or social media channels.

We are not responsible for delays caused by courier services, weather conditions, or unforeseen events beyond our control. Once your order has been dispatched, you will receive a tracking number via WhatsApp or email so you can monitor your delivery status.

Please ensure that the shipping address and contact details you provide are accurate to avoid delivery issues. If a parcel is returned to us due to an incorrect address or multiple failed delivery attempts, additional shipping charges may apply for re-delivery.

For questions or assistance regarding shipping, you can contact us at Genzeemallofficial@gmail.com or +92-345-4704913, or visit us at Shop #12, Tech Mall, near Dhobi Shop, Street 5, Sector B, Phase VI, DHA, Lahore, Pakistan.